At PG333, your personal data belongs to you. This Privacy Policy explains exactly what information we collect, why we collect it, how we use and protect it, and what rights you hold as a player on our platform.
These six principles summarise PG333's approach to handling your personal information. The full policy below provides complete legal detail.
PG333 collects only the personal data strictly necessary to operate your account, process transactions, and comply with applicable legal and regulatory requirements. We do not collect information beyond what is needed.
All personal data stored by PG333 is protected using AES-256 encryption at rest and TLS 1.3 in transit. Your account data, transaction history, and personal details are never stored in plain text.
PG333 does not sell, rent, or otherwise commercially exploit your personal information to any third party for marketing or advertising purposes. Your data is yours — it is not a product we trade.
You may access, correct, export, or request deletion of your personal data at any time by contacting our support team. Data subject requests are processed within 30 days of receipt.
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is typically retained for five years following account closure.
PG333 will only send you promotional communications if you have expressly opted in. You may withdraw marketing consent at any time via your account settings or by contacting support.
This Privacy Policy ("Policy") describes how PG333 ("we", "us", "our", "the Company", "PG333"), the operator of the online gaming platform accessible at https://pg333.casa ("the Platform"), collects, processes, stores, shares, and protects the personal data of individuals who access or use the Platform ("you", "the User", "the Player").
PG333 is committed to protecting your personal information and to handling it with transparency, integrity, and in full compliance with applicable data protection legislation. We operate the Platform for players located in Malaysia, and all data practices described in this Policy are informed by our obligations to those players.
This Policy should be read in conjunction with PG333's Terms & Conditions, which govern the overall use of the Platform. By creating a player account or using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data processing activities described herein.
The following terms carry the meanings set out below throughout this Privacy Policy:
PG333 collects the following categories of personal data in the course of providing its services to players:
| Data Category | Specific Data Points | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (e.g., Malaysian MyKad) | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile phone number, residential address | Account management, security notifications, support communications |
| Financial Data | Deposit and withdrawal history, payment method identifiers (e.g., last 4 digits of card, e-wallet account reference), transaction amounts in MYR | Payment processing, fraud prevention, regulatory compliance |
| Technical Data | IP address, browser type and version, device type, operating system, session tokens | Platform security, fraud detection, performance optimisation |
| Usage Data | Game history, bet history, session duration, pages visited, features used | Platform improvement, personalisation, responsible gambling monitoring |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer service delivery, dispute resolution, quality assurance |
| Marketing Preferences | Communication opt-in/opt-out status, promotional preferences | Delivering communications only to opted-in players |
PG333 collects personal data through the following means:
Information you provide directly when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or respond to a survey or promotion. This includes data entered into registration forms, KYC document uploads, and support chat conversations.
Technical and usage data collected automatically when you access or interact with the Platform, including through cookies, web beacons, and server logs. This data is collected regardless of whether you are logged in to your account.
PG333 may receive personal data from third-party sources in limited circumstances, including:
PG333 processes your personal data for the following specific and documented purposes:
PG333 processes your personal data on the following legal bases:
Processing of Identity Data, Contact Data, and Financial Data is necessary for the performance of the contract between you and PG333 (i.e., the Terms & Conditions). Without this data, PG333 cannot create or maintain your account or process transactions.
PG333 processes Technical Data and Usage Data on the basis of its legitimate interests in maintaining Platform security, preventing fraud, and improving the Platform for all players. We have assessed that these interests do not override players' fundamental rights and freedoms.
Certain processing activities — particularly in respect of KYC verification, anti-money laundering checks, and regulatory record-keeping — are carried out to comply with legal obligations imposed by applicable law.
Where PG333 relies on consent as the legal basis for processing — primarily in respect of marketing communications and non-essential cookies — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
PG333 does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and subject to appropriate contractual protections:
Data shared with payment processors (including those facilitating DuitNow, FPX, Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank, Hong Leong, and cryptocurrency channels) is limited to what is strictly required to complete transactions securely and in accordance with applicable financial regulations.
PG333 uses third-party KYC verification services to confirm the identity and age of players. These providers process identity documents solely for verification purposes and are contractually prohibited from using the data for any other purpose.
PG333's casino game library is powered by licensed third-party game suppliers. These providers may receive technical identifiers (such as session tokens) necessary to deliver gameplay. They do not receive your full personal details unless required for the specific service.
PG333 may disclose personal data to law enforcement agencies, regulatory bodies, or financial intelligence units where required by law or where we have a good-faith belief that such disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity.
PG333 may share data with legal advisers, auditors, and insurers as necessary in connection with the operation of our business, subject to strict confidentiality obligations.
PG333 primarily processes and stores player data within secure data centres serving the Asia-Pacific region. In certain circumstances, personal data may be transferred to or accessed by personnel or systems located outside Malaysia — for example, in connection with third-party game providers or technology infrastructure providers.
Where such transfers occur, PG333 ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require recipients to apply data protection standards equivalent to those described in this Policy.
If you have questions about the specific countries to which your data may be transferred, please contact our support team.
PG333 retains personal data for the following periods, after which data is securely deleted or anonymised:
Where retention beyond these periods is required by a specific legal obligation or ongoing legal proceeding, PG333 will retain the relevant data accordingly and will inform you where practicable.
PG333 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
PG333 uses cookies and similar tracking technologies on the Platform for the following purposes:
These cookies are essential to the functioning of the Platform and cannot be disabled. They include session cookies that maintain your login state, security tokens that protect against cross-site request forgery, and cookies that remember your language and currency preferences.
With your consent, PG333 uses analytics cookies to collect aggregated information about how players use the Platform — including page visit frequency, session duration, and navigation paths. This data informs Platform improvements. It is not used to identify individual players.
These cookies remember your preferences — such as your preferred language (English, Bahasa Melayu, or Chinese) and display settings — to provide a more personalised experience on return visits.
You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform, but may affect certain personalisation features. Strictly necessary cookies cannot be disabled without impairing core Platform functionality.
As a player on PG333, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team with your verified account details and a clear description of your request.
You have the right to request a copy of the personal data PG333 holds about you, along with information about how it is processed and the legal basis for processing. We will fulfil verified access requests within 30 days.
You have the right to request the correction of any personal data that is inaccurate or incomplete. If you notice an error in your account details, you may update certain information directly through your account settings or by contacting support.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where there is no overriding legal basis for retention. Erasure requests may be declined where data must be retained to comply with a legal obligation (e.g., financial record-keeping requirements).
You may request that PG333 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or have objected to processing on the basis of legitimate interests.
Where processing is based on your consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that it be transmitted to another data controller where technically feasible.
You have the right to object to the processing of your personal data where PG333 relies on legitimate interests as the legal basis. You also have an unconditional right to object to processing for direct marketing purposes at any time.
Where PG333 processes your data on the basis of consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
PG333 does not knowingly collect personal data from individuals under the age of 21. The Platform is intended solely for adults aged 21 and above in accordance with applicable online gambling regulations.
If PG333 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any deposits made to such an account will be returned.
If you have reason to believe that a person under 21 has registered an account on PG333, please contact our support team immediately so that we can investigate and act accordingly.
The Platform may reference or integrate third-party services in connection with payment processing, game delivery, and analytics. PG333 is not responsible for the privacy practices of third-party services and encourages players to review the privacy policies of any third-party providers with which they interact.
All third-party Data Processors engaged by PG333 are subject to written data processing agreements that require them to handle personal data only in accordance with PG333's instructions and this Privacy Policy, and to implement appropriate security measures.
PG333 does not embed social media widgets, advertising trackers, or third-party analytics tools that collect personal data without your knowledge or consent.
PG333 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players via the email address on their account or through a prominent notice on the Platform, providing at least 14 days' advance notice before the changes take effect.
The current version of this Privacy Policy, together with its effective date, is always accessible at https://pg333.casa/privacy-policy. We recommend reviewing this Policy periodically to stay informed of how PG333 protects your data.
Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the amended Policy, you should cease using the Platform and may request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way PG333 handles your personal data, please reach out to us through any of the following channels. Our support team is available 24 hours a day, seven days a week.
Data subject requests (access, rectification, erasure, portability, objection) should be submitted in writing to the email address above, along with your account username and a clear description of your request. PG333 will acknowledge receipt within 5 business days and aim to fulfil requests within 30 calendar days.
Your privacy is protected, your data is encrypted, and your rights are fully respected on PG333. Ready to explore Malaysia's most trusted online casino and sports betting platform?
🔞 For players aged 21 and above only. Please gamble responsibly. Visit our Responsible Gambling page for support tools and resources.